NellyB Luxury Refund Policy
At NellyB Luxury, every order is handled with care and quality checks to ensure our customers receive the best luxury hair and services. Please read our policy carefully before making a purchase.
1. No Refunds on Hair Extensions & Wigs
Due to the nature of our products (human hair extensions and wigs), all sales are final. For hygiene and safety reasons, we cannot accept returns or issue refunds once the product has been delivered.
2. Exchanges (Only if Wrong Item Sent)
We only replace items if we made an error (e.g., wrong length, wrong texture, or wrong product). To be eligible for an exchange:
- You must notify us within 24 hours of delivery.
- The item must be unused, unaltered, and in its original packaging.
- Once verified, we will arrange for an exchange.
3. Wig Revamping & Services
All service payments (wig making, revamping, styling, ventilation classes, etc.) are non-refundable once the service has started.
4. Delivery Issues
We are not responsible for delays caused by courier companies or incorrect addresses provided by customers. However, we will assist you in tracking your package until it gets to you.
5. Quality Assurance
Every unit is thoroughly inspected before shipping. If you believe there is a factory defect, kindly send clear pictures/videos within 24 hours of receiving your order, and our team will review the case.
6. Legal Protection
By completing a purchase from NellyB Luxury, you agree to this Refund Policy. We reserve the right to refuse any return, exchange, or complaint that does not meet the above conditions.